Last Updated: 1 January 2026 | Effective Date: 1 January 2026
ℹ️
Who This Policy Applies To: By using the Betsat website or app, you agree to this Privacy Policy. The policy is written in Bengali so all members can easily understand it.
📋 1. Introduction
Betsat (betsat.express) is a trusted online betting and casino platform in Bangladesh. We take the privacy of our members extremely seriously. This Privacy Policy ("Policy") explains how Betsat collects, uses, stores, and protects your personal information.
By creating an account, browsing the site, or using our services, you are considered to have agreed to this policy. If anything is unclear, feel free to ask us via live chat or email — we are happy to explain.
This policy forms a complete agreement together with Betsat's Terms and Conditions, and we recommend reading both documents together. Any changes to the Privacy Policy will be posted on this page, and members will also be notified by email for significant updates.
📥 2. What Information Is Collected
Betsat only collects information that is necessary to provide its services. Collecting data beyond what is needed goes against our policy. Below is a detailed breakdown of what we collect.
A) Information collected at registration
Information you provide when creating your account:
- Full name
- Email Address
- Mobile Number
- Date of birth (for age verification)
- Preferred Username
- Password (stored in encrypted form, never as plain text)
B) Information collected during KYC verification
Additional information may be requested for identity verification:
- Copy of National ID (NID) or Passport
- Proof of address (utility bill or bank statement)
- Selfie or photo ID (in certain cases)
- Proof of payment method ownership
C) Transaction & Betting Data
Information automatically generated when you make a deposit, place a bet, or request a withdrawal:
- Deposit and withdrawal history (date, amount, method)
- Betting history (game, stake amount, and outcome)
- Bonus claim and usage records
- Account balance changes
D) Technical information
Information collected automatically while using the site or app:
- IP Address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating System
- Session Time & Duration
- Pages visited and buttons clicked
- Geographic location (country level only, not precise location)
| Data type |
Source of collection |
Required? |
| Name & Email |
Registration Form |
Yes |
| Mobile Number |
Registration Form |
Yes |
| NID / Passport |
KYC Verification |
For withdrawals |
| Payment Information |
Cashier page |
For transactions |
| IP Address |
Automatic |
For security purposes |
| Betting History |
Automatic |
Part of the Service |
🎯 3. Why We Use Your Information
Betsat uses your data only for specific, legitimate purposes. Each purpose is clearly set out below.
Service delivery & operations
Your information is used to create and manage your account, process transactions, provide betting services, and deliver customer support. This is the foundation of Betsat's service — without it, account management would not be possible.
Identity Verification & Fraud Prevention
Information collected during the KYC process is used to verify account ownership, prevent money laundering, and stop minors from opening accounts. This verification is in place to protect you and all other members.
Contact & Support
Your contact details are used to send important account notifications — such as password changes, withdrawal confirmations, and promotion updates — via email or SMS. Marketing communications are sent separately, only with your consent.
Service improvement & personalization
By analysing your betting preferences and usage patterns, Betsat may suggest relevant games or promotional offers. This analysis is done at an aggregate level — it is not targeted at you personally.
Legal and regulatory obligations
Betsat is legally required to provide specific information in response to valid requests from licensing authorities, financial investigation agencies, or courts. You will be notified when this occurs, unless prohibited by law.
🤝 4. Who Your Data Is Shared With
Betsat never sells your data. We follow a strict policy regarding any sharing of information with third parties.
Payment processor
Transaction data is shared with bKash, Nagad, Rocket, or your bank solely to process deposits and withdrawals. This information is used exclusively for completing those transactions.
Game provider
Only the data strictly necessary for game operation — such as a session ID — is shared with game providers like Pragmatic Play and Evolution Gaming. Your personal identity details are never passed on to them.
Security and fraud prevention services
IP addresses and device information may be shared with specialist third-party services for fraud and suspicious activity detection. These partners operate under strict data confidentiality agreements.
Legal Authorities
Information may be disclosed in response to court orders, government investigations, or legitimate requests from licensing authorities. In such cases, Betsat provides only the specific information that has been requested.
Your personal data is never shared with any third parties beyond those listed above. In particular, no information is sold to advertising companies or data brokers — Betsat's position on this is absolute.
🔐 5. Security Measures
Betsat uses industry-standard technologies and practices to protect your data. Security is not just a feature — it is the foundation of our infrastructure.
Encryption
All communication on the site and app is protected by 256-bit SSL/TLS encryption — the same technology used by international banks. Passwords are hashed using the bcrypt algorithm, meaning even Betsat staff cannot view your password.
Access Control
Access to your account information is strictly limited to authorized Betsat staff — and only when required for work purposes. Every access is logged and regularly audited.
Two-factor authentication (2FA)
You can enable 2FA on your account. Once active, logging in requires both your password and a one-time code sent to your mobile. If a login attempt is detected from an unrecognized device, an automatic alert will be sent to you.
Payment Data Security
Betsat never stores your full card number or mobile banking PIN. Payment processing follows PCI-DSS standards. Only the last four digits and the payment method type are kept on record.
Regular Security Audits
Betsat's systems undergo regular penetration testing and vulnerability assessments carried out by third-party cybersecurity specialists. Any vulnerabilities identified are resolved promptly.
🍪 6. Cookie Policy
Betsat uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Cookies used by Betsat
Essential Cookies
Performance Cookies
Functionality Cookies
Analytics Cookies
- Essential cookies: Maintaining your login session and keeping the Cashier page functioning correctly — the site cannot operate properly without these.
- Performance cookies: Used to monitor page load times and improve overall site speed.
- Functionality cookies: Remembers your preferred language, theme, or display settings.
- Analytics Cookies: Data on which pages are visited most and where users encounter difficulties is used to improve the site. This information is fully anonymised.
Cookie Controls
You can disable or restrict cookies through your browser settings. However, turning off essential cookies may prevent certain key features of the site from working properly. The mobile app uses local storage instead of cookies.
🗄️ 7. Data Retention
Betsat does not retain data beyond what is necessary. Each type of data has a defined retention period.
| Data type |
Retention Period |
Reason |
| Core Account Information |
For as long as your account remains active |
For service delivery |
| Financial transaction records |
5 Years After Account Closure |
Legal Obligations |
| KYC Documents |
5 Years After Account Closure |
Regulatory requirements |
| Betting History |
Duration of active account + 2 years |
Dispute Resolution |
| Log Files (IP, etc.) |
90 days |
Security Monitoring |
| Support Chat Logs |
2 years |
Quality Control & Dispute Resolution |
At the end of the retention period, your data is securely deleted or fully anonymized so it can no longer be linked to you in any way.
⚖️ 8. Your Rights
As a Betsat member, you have the following rights over your personal data. To exercise any of these rights, email us at support@betsat.express or reach out via live chat.
👁️
Right to Access Your Data
To find out what information Betsat holds about you, submit a request. A full report will be provided within 30 days.
✏️
Right to rectification
If any details on your account are incorrect, you can request a correction. Many fields can be updated directly from your profile settings.
🗑️
Right to Erasure
When closing your account, you may request deletion of your data. However, certain information must be retained for a specified period to meet legal obligations.
🚫
Right to Object to Processing
You can opt out of marketing emails or push notifications at any time. There is also an unsubscribe link at the bottom of every email.
📦
Right to data portability
You may request a download of your betting history or transaction records in a readable format (CSV or PDF).
🔒
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted — for example, while a dispute regarding the accuracy of your information is being resolved.
🛡️ 9. Protection of Minors
Betsat's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors.
Age verification is mandatory at registration. If a member provides false information to open an account as a minor, the account will be immediately closed upon detection, all collected data will be deleted, and no balance refund will be issued.
If you suspect a minor in your household is using Betsat, please contact us immediately at support@betsat.express. We will take prompt action.
Our commitment to protecting your data
We don't just say it — we prove it
🚫
Your data is never sold
Your name, number, or betting habits — none of your data is ever sold to advertisers or data brokers. That is Betsat's non-negotiable policy.
🔑
Password encrypted
Your password is stored as a bcrypt hash — not even Betsat staff can see it. If you forget it, use the reset option; there is no way to recover the original password.
🌐
SSL Encryption Everywhere
All communication from login to payment is secured with 256-bit SSL. Look for the padlock icon in your browser's address bar.
👁️
Transparent Data Use
What data we hold and why we hold it — everything is explained openly on this page. Nothing hidden, no fine-print traps.
🗑️
Data deletion options
When closing your account, request deletion of your data — all information beyond legal retention requirements will be removed within the specified timeframe.
🔔
Immediate Breach Notification
In the event of a security incident that puts your data at risk, you will be notified by email within the legally required timeframe.
Start Betting in a Secure Environment
Your data is safe at Betsat. Register now and enjoy the best betting experience in Bangladesh.
FAQs
After logging into your Betsat account, click on your profile icon in the top right corner. You'll find options for "Transaction History" and "Betting History" there. Transaction History shows the date, amount, and status of all deposits, withdrawals, and bonus transactions. Betting History gives you a breakdown of each match or game you've wagered on — including the bet amount, outcome, and win/loss record. Use the filter options to narrow results by date range or transaction type. If you need a downloadable record, contact the support team and they'll send it over in CSV or PDF format.
To request a withdrawal at Betsat, log in to your account, go to the Cashier or Wallet section, and select "Withdrawal". Choose your amount and payment method, then submit your request. Withdrawals to bKash or Nagad are typically processed within 24 hours — often faster. Bank transfers may take 2–3 business days. USDT withdrawals generally arrive within 1 hour. Before your first withdrawal, KYC verification must be completed — if your national ID has not been uploaded, your withdrawal may be held. Withdrawals are also not possible if an active bonus has unmet wagering requirements. Once submitted, you can track the real-time status under "Transaction History".